Walt Disney explained, "Give the public everything you can give them, keep the place clean, and keep it friendly.”

It’s a simple formula. Anyone could articulate it. Almost everyone has difficulty delivering it. The challenge is in the details. This is where Walt Disney excelled. Details like the alignment of purpose and expectations, a people first focus, an immersive environment, performance themed employees and a relentless drive for process perfection are the Disney difference.

In this engaging live or virtual presentation, I will share details of the Disney difference. You will examine ways Walt’s customer service strategies were, and are, applied to real service issues. Focusing on your needs, you will then identify specific methods to make your every customer experience magical.

Drawing on 25 years experience at Walt Disney World, you will discover strategies Disney applied to exceed customer expectations in situations like those you face. You will then identify methods to make your own customer experience magic.